Refund Policy

Effective date: 16 August 2026. This policy explains when payments to Dr. Narayan Path Labs (a unit of Narayan Biologicals Pvt. Ltd.) are refunded. It should be read together with our Terms of Service.

Cancellation before sample collection

You may cancel or reschedule a booking free of charge any time before the sample is collected — call or WhatsApp us on the number in your booking confirmation. If you paid online, a cancelled booking is refunded in full to the original payment method.

After sample collection

Once your sample has been collected, testing begins and the booking can no longer be cancelled or refunded, except in the situations below.

When we refund in full

If we are unable to provide the service — your area turns out to be unserviceable, we miss the collection without rescheduling to your satisfaction, a test cannot be processed and you decline recollection, or a technical error results in a duplicate or failed payment — the amount paid online for the affected tests is refunded in full.

Sample recollection

If a sample cannot be processed for a quality reason (for example insufficient quantity or haemolysis), we first offer a free recollection. A refund for the affected test is issued only if you prefer not to have the sample recollected.

How refunds are processed

Refunds are made to the original payment method through our payment gateway within 5–7 working days of approval; your bank may take additional time to reflect the credit. Cash/pay-on-collection bookings involve no advance payment, so no refund applies — you simply pay nothing if the service is not delivered. Coupon discounts have no cash value: refunds are limited to the amount actually paid.

Requesting a refund

Write to contact@drnarayanpathlabs.com or call +919161333033 with your order ID (it starts with DNPL) and the reason. We aim to resolve every refund request within 7 working days.